1. 1Open GrubOne
2. 2Tap Live
3. 3Tap the order
4. 4Tap View Order · read the note
5. 5Food ready? Tap Mark Done · rider comes

1. 1Open the order card
2. 2Tap Add Preparation Time
3. 3Pick +2 / 4 / 6 / 8 / 10 min · rider comes later
4. 4Confirm — ETA updates within a minute

1. 1Open GrubOne
2. 2Tap the ⋮ menu (top right)
3. 3Tap All Items
4. 4Find the item — cheese, sauce, drinks live under the Modifiers tab
5. 5Switch it off — blue check = ON, empty = OFF
6. 6Tap Pending Updates at the bottom
7. 7Pick how long: Until next day (back tomorrow) or Until further notice (sleeps until you wake it)
8. 8Tap Confirm — item hidden from menu

1. 1Open GrubOne
2. 2Tap the ⋮ menu (top right)
3. 3Tap Store Management
4. 4Tap your channel — Deliveroo / Talabat / Noon
5. 5Tap your channel — Careem Food
6. 6Tap your channel — Keeta
7. 7Store Open → OFF · no new orders
8. 8Or Busy Mode → ON · fewer orders, store stays open

1 · Call the customer first

Find the number: tap ⋮ on the order card → Order Details → Phone No.

• Deliveroo / Noon → number shown
• Talabat → use chat instead

3 · Clear your screen

Marketplace confirmed the cancel? On the order card tap ⋮ → Cancel Order → pick a reason → Confirm.

1. 1Open the order card and check Courier status / ETA
2. 2Significantly past ETA, or courier not moving? Call the same platform support line used for cancel
3. 3Flag it as a courier issue when support asks — not a kitchen delay
4. 4Message your Foodies Only manager the same shift, not end of day

1. 1Before handoff, check the courier's name and photo in the app
2. 2Match the order number on the bag to the order screen
3. 3Only hand over when both match — even if multiple riders are waiting

1. 1Do not change the order yourself in GrubOne
2. 2Ask the customer to contact the marketplace app to request the change
3. 3If the marketplace confirms the change, they'll push a new order — cook that one

1. 1Do not chase the courier — the bag is gone
2. 2Notify your Foodies Only manager immediately with the order number
3. 3Manager handles refund / redelivery from there — you get back to the line

1. 1Check the router / wifi icon — one bar or crossed = no connection
2. 2If down, open the marketplace's own partner app on a personal or backup phone and check for pending orders manually
3. 3Tether the tablet to your phone hotspot as a stopgap — orders resume in about a minute
4. 4Notify your Foodies Only manager right away — this is not "just a slow night"

1. 1Tap Resync on the red banner — up to 3 tries
2. 2Still red? Call the marketplace, then your Foodies Only manager

1. 1Open GrubOne, tap ⋮ → Settings
2. 2Tab Notification — turn everything ON: Full-Screen Alert, Alert Sound, Continuous (plays until you tap the screen)
3. 3Scroll down to Grubcenter Notifications → tick your brand
4. 4Tab Device → Background Order Alerts → ON
5. 5Tap Save

1. 1Tell your Foodies Only manager what needs to change: add / edit / remove, and why
2. 2Include: item name, price, description, allergens if changed, photo if new
3. 3Wait for confirmation before advertising the change to customers

1. 1Do not promise a refund or replacement on the phone/chat
2. 2Take the order number and any photo the customer sent
3. 3Forward immediately to your Foodies Only manager — they handle the customer

1. 1Tell your Foodies Only manager — a text message is fine
2. 2Give the exact screen or step that felt slow / confusing
3. 3If it's a dish/combo idea, describe it in one line — we'll take it from there